Privacy declaration

Last modified: 6/21/2024

 

Assumptions

 

The terms used in this privacy statement and defined in the General Data Protection Regulation (GDPR) have the meaning assigned to them in the GDPR law. We only use the personal data for the purposes described in this privacy statement (basis). This is lawful and transparent. We express our privacy statement in clear and transparent language and do not try to hide information. We are also clear about what data we process and how we do it. That is well-defined and clear. We only process those personal data that we really need. That is data minimization. We are happy to work with you to ensure that the data we process is always correct and up to date. That is the accuracy of the data. We do not store the data for longer than is necessary to achieve the purposes for which your data is collected. That is the retention period. We never share personal data with other parties, within or outside the EU, without a valid reason. We also ensure proper security of personal data by taking many technical and organizational measures. When we share your personal data with third parties, we indicate this explicitly. Live Learn Laughter Hypnotherapy and coaching only shares your personal data with third parties with your permission, if this is necessary for the execution of the agreement or to comply with any legal obligation. We enter into a processing agreement with parties that process your data on our behalf to ensure the same level of security and confidentiality of your data. Live Learn to Laugh Hypnotherapy and coaching remains responsible for these processing operations. That is for the integrity and security of the data.

 

Personal data that we process

Below you will find an overview of the personal data, purposes, principles and retention periods that we process per category. We also indicate per category with whom your data is shared.

 

Customer data

Client files

For proper treatment, it is necessary that Leef Learn Laughter Hypnotherapy and coaching, your treating therapist, creates a file. This is also a legal obligation imposed by the WGBO. Your file contains notes about your health status and information about the examinations and treatments performed. The file also includes information that is necessary for your treatment and that, after your permission, we have requested from another healthcare provider, such as your GP.

We do our best to guarantee your privacy. This means, among other things, that we:

handle your personal and medical data with care and ensure that unauthorized persons do not have access to your data.

Your treating therapist has sole access to the data in your file

Our services are subject to a legal obligation of confidentiality (professional secrecy). The data from your file can also be used for the following purposes:

To inform other healthcare providers, for example when therapy has been completed or when a referral is made to another practitioner. This only happens with your permission. For use for observation during the absence of your therapist. For anonymized use during peer review. A small part of the data from your file is used for financial administration, so that we can draw up an invoice .

If we want to use your data for another reason, we will first inform you and explicitly ask for your permission. This data in the client file will be kept for 20 years as required by the law on treatment agreements. You have the right to inspect your files.

Privacy on the healthcare invoice

The care invoice you receive contains the information requested by the health insurer, so that you can declare this invoice to your health insurer, such as:

your name, address and place of residence; your date of birth; the date of the treatment; a brief description of the treatment, such as 'hypnotherapy treatment' or 'psychosocial consultation'; the costs of the consultation.

 

With whom are your healthcare bill details shared:

Knab bank: Knab Boekhouden/DigiBTW.

Privacy on use of e-mail addresses and telephone number

The file also contains information such as telephone numbers and e-mail addresses. Telephone numbers are only used to change, cancel, verify or inform about appointments made. SMS, WhatsApp or Signal may be used to send relevant messages.

The email address will only be used with your permission for the reasons below:

Sending relevant information about practice or treatment. Sending invoices. Sending a newsletter after explicit permission.

Cookies from website visitors

Live Learn to Laugh Hypnotherapy and coaching uses cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. You can change cookie preferences by following these instructions. In addition to cookies, this website contains one or more web forms in which personal data are processed.

 

Functional cookies

Personal data and purposes: Live Learn Laugh Hypnotherapy and coaching uses cookies purely for functionality. These ensure that the website works properly and that, for example, your choices and preference settings are remembered.

 

Basis (legal basis) for the processing: Legitimate interest (click here for more information).

 

Retention period: 1 year

 

Who is your data shared with: We are the only ones who receive this data.

 

Analyse cookies

Personal data and purposes: When you visit this website, we process your (anonymized*) IP address in our statistics to gain insight into the operation of our website and to improve it. * = For this processing, we anonymize your IP address before it is processed by the statistics software Google Analytics; this means it is no longer personal data.

 

Basis (legal basis) for the processing: Legitimate interest (click here for more information).

 

Retention period: The maximum storage period of the Google Analytics cookies has been set by us at 26 months.

 

Who is your data shared with: With us and Google. We have set the Google Analytics cookies in a privacy-friendly manner in accordance with the 'Manual for privacy-friendly settings for Google Analytics' as made available by the Dutch Data Protection Authority. This means for the Google Analytics cookies that: Live Learn Laughter Hypnotherapy and coaching

i) has concluded a processing agreement with Google,

ii) masks the last octet of your IP address,

iii) has disabled 'data sharing' so that Google cannot use the personal data obtained for its own purposes (Google can only use it for technical support) and

iv) does not use other Google services in combination with Google unless otherwise indicated in the 'Marketing & tracking cookies' section. For more information, read Google's privacy policy, as well as the specific privacy policy of Google Analytics.

 

Marketing- & trackingcookies 

Personal data and purposes: When you visit this website, we and third parties use techniques (including cookies that record your IP address) that allow us to recognize you:

 

to tailor our promotions and content to your interests (personalization); to show you embedded content such as videos (* Vimeo and/or YouTube); to show you social media sharing options and widgets (* Facebook, Twitter, LinkedIn, Google , Pinterest, etc.); to make you interesting offers on advertising networks (Facebook, Twitter, LinkedIn, Google, etc.).

 

* = You can submit your privacy wishes via the websites of these parties. Click on the links in the list above to view the privacy policy of the relevant party.

Basis (legal basis) for the processing:

Your consent (click here for more information). On your first visit to our website, we have already informed you about these cookies via our cookie notification:

This website uses functional and analysis cookies for an optimal user experience. Live Learn to Laugh Hypnotherapy and coaching and third parties place marketing and tracking cookies so that we can recognize you. View our privacy statement for more information. By closing this message, or by continuing to use our website, we know that you consent to this. You can change your cookie preferences by following these instructions.

You can withdraw your consent by following these instructions.

 

Retention period: As long as we have your permission.

 

Who is your data shared with: Third-party cookies are also placed via our website. The privacy and cookie policy of the relevant party applies to the use of cookies by other parties. If you disclose your information to other third parties or to other sites on the Internet, different rules may apply to their use or disclosure of the information you provide to them. We therefore encourage you to read the privacy and cookie policies of all third parties to which you provide information. Please note that their policies may change regularly. Live Learn to Laugh Hypnotherapy and coaching has no influence on this. If applicable, we have concluded a processing agreement with a party, for example when we share your personal data as a result of an advertising campaign.

 

Web forms

 

Personal data and purposes: You can, for example, contact us via a web form. Every web form has one clear purpose and if a form contains an additional purpose (for example, registering for the newsletter), we will ask for additional permission. By completing the form you give us permission to process the requested personal data. For this we mainly use name and address details, telephone number and an e-mail address.

 

Basis (legal basis) for the processing: Consent given by completing the form or checking to give consent for an additional purpose (click here for more information). You can withdraw your consent by submitting this via the relevant web form or by sending an e-mail to info@lelela.nl.

 

Retention period: We keep the data until we are sure that you are satisfied with our response. If the contact leads to a therapeutic agreement, we will keep the data in the client file (20 years). If it leads to a registration for a training or workshop, we will keep the data [until one month after the completion of the training or workshop (click here for more information). We keep your invoices for the legal retention period if this is longer than the aforementioned period.

 

With whom your data is shared: With us and GraagGoedOnline.nl BV, our online supplier. We have concluded a processing agreement with GraagGoedOnline.nl BV (click here for more information).

Newsletter (registration form):

 

Personal data and purposes:

 

Name and address details (first name, last name and country)E-mail address: So that we can send you interesting e-mails

 

We will send you a maximum of 1 newsletter per week.

 

Basis (legal basis) for the processing: Your consent (click here for more information). You can withdraw your consent via the link at the bottom of every email we send.

Retention period: Until you withdraw your consent.

 

With whom your data is shared: With us and MailBlue newsletter supplier. We have concluded a processing agreement with MailBlue (https://mailblue.nl/legal/privacy-policy/).

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@lelela.nl and we will delete this information.

Automated decision making

Live Learn to Laugh Hypnotherapy and coaching does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being involved (for example an employee of Leef Leer Lach Hypnotherapie en coaching).

How we protect personal data

Live Learn Laugh Hypnotherapy and coaching takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@lelela.nl.

 

Both we and our suppliers (processors) will make every effort to take appropriate technical and organizational measures with regard to the security of personal data. We do not guarantee that security is effective under all circumstances. We will make every effort to ensure that security meets a level that is not unreasonable, taking into account the state of the art, the sensitivity of the Personal Data and the costs associated with implementing security.

 

Changes to this privacy statement

Live Learn to Laugh Hypnotherapy and coaching reserves the right to make changes to this privacy statement. Changes will be published on this website. Therefore, please regularly review this privacy statement so that you are aware of any changes. The latest version appears in the 'Last modified' section. If you continue to use our website after the last change, this means that you acknowledge and agree to these changes to this privacy statement and that you agree to the change(s).