Complaints procedure

Complaints

If you are not satisfied with the therapist or the treatment, we would like to hear from you. We will then discuss together how we can arrive at a solution that is acceptable to both.

Complaints officer of the professional association

If we cannot reach an agreement together or if a conversation with us is not possible for a certain reason, you can contact the complaints officer of the professional association via the secretariat of the NBVH (Dutch Professional Association of Hypnotherapists).

Independent dispute committee SCAG

If it proves impossible to resolve the complaint with the help of the complaints officer of the professional association, the complaints officer will refer it to an independent disputes committee. In this case the SCAG (specialized dispute body for complementary and alternative healthcare).

In our practice we act in accordance with the guidelines of the Wkkgz (Care Quality, Complaints and Disputes Act) and the Domestic Violence and Child Abuse Reporting Code. Our therapists are in possession of a Certificate of Good Conduct (VOG) and a recognized diploma in Basic Medical Knowledge.

Last updated: May 2024