Terms and Conditions

3. Introduction and intake for individual treatment

1. The first appointment is made by telephone, e-mail or directly by the client himself in the booking agenda.
2. The first half hour of the first appointment is considered an introductory meeting. If the client decides not to undergo treatment at the Practice within or after this half hour, no costs will be charged.
3. The intake follows the introductory meeting. The normal session rate applies, as stated on the website.
4. During the intake, the name and address details, insurance details, requests for assistance, agreements regarding further assistance and various other medical and personal details about the client are put in writing, which the will form the basis for his file. This data will be treated confidentially (see art. 9).

4. Data provision by client

1. Assistance and other services are provided on the basis of honesty, openness and completeness in the provision of data by the client (see also art. 2).
2. Agreements as shown on the intake form or treatment agreement are binding for both parties.

5. Delivery and cancellation

1. In the event of cancellation for individual sessions (or other services with a contact duration of up to two hours that are not part of a program), the client must report this during office hours and at least two working days before the appointment made.
2. In the event of cancellation of individual sessions (or other services with a contact duration of a maximum of two hours that are not part of a program) within two working days before the start and at least one full working day before the appointment made, 50% of the agreed rate will be charged. If the client does not show up for an appointment or does not cancel the appointment at least one working day before the start of the appointment, the client will owe fees, costs and/or other compensation as if the appointment had taken place.
3. In the event of cancellation of services with a contact duration of more than two hours - including 3, 6 or 12 month programs, other programs, courses, training, workshops, and VIP days - the client must report this during office hours and at least one full month before the start of the agreed service. In this case, the Practice undertakes to refund the full amount except the non-refundable deposit to the client.
4. In the event of cancellation of services with a contact duration of more than two hours - including 3, 6 or 12 month programs, other intensive programs, training courses, workshops , training and VIP days – within one month before the start and at least one full week before the appointment made, in addition to the non-refundable deposit, 50% of the remaining amount – this is the full amount minus the non-refundable deposit – will be charged . In this case, the remaining 50% of the remaining amount will be refunded to the client.
5. If the client does not show up for the appointment or does not cancel the service at least one full week before the start of the first appointment, the client will owe fees, costs and/or other compensation as if the full service had taken place.
6. If the therapist cancels the appointment If you cancel, the obligation to pay the fee lapses.
7. Online products are sent by e-mail immediately after payment and are made permanently available. Live services (both remotely and at a physical location) are provided at the time and for the duration specified stated on the website (such as training) or communicated by e-mail (such as sessions and VIP days)
8. Materials that are part of a program, trajectory or training are made available during the course of this program, trajectory or training and may be retained by the client without an end date attached.

6. Discontinuation of services

1. The client is entitled, in accordance with Article 5 and Article 7, to refrain from further treatment, guidance or training at any time without giving reasons.
2. The therapist is entitled to terminate the treatment at any time, in accordance with Article 5, stating reasons.
3. If the client wishes, the therapist will refer him to a fellow hypnotherapist in the event of discontinuation of therapeutic treatment.
4. If the therapist deems her treatment for the client to be unsuitable and/or insufficient, she will refer the client to a fellow hypnotherapist or another healthcare provider..

7. Payment terms

1. The rates for individual sessions have been determined in accordance with the guidelines of the professional association NBVH. These rates are public.
2. All rates can be changed by the Practice. During treatment or training, the rates can only be adjusted per calendar year.
3. The conditions regarding payment are separate from declarations and reimbursements from health insurers. The client is responsible for payment.
4. The fee and any other agreed fees will be paid within the payment term stated on the invoice, but no later than fourteen days after receipt of the invoice, by means of a bank transfer to the Practice's bank account or by by means of cash payment during the sessions.
5. If the above provisions of this article are not met, the Practice or the therapist is entitled to initiate a collection procedure, whether or not in collaboration with the professional association NBVH. Any resulting costs will be borne by the client.

8. Damage

1. Damage caused by the client before, during or after the service to the interior, furniture, clothing or other belongings of the therapist or the Practice can be recovered from the client or his legal representatives.

9. Privacy and file creation

1. The following data is stored by Praktijk for participants in training courses (including workshops and modules): contact details that are necessary for informing about the training, sending materials and invoicing; submitted assignments and evaluation forms. Other information about participants in training (such as regarding the personal development process) is not stored. The data regarding the assistance provided to clients is kept in files, as required by the WGBO. These files are subject to legal regulations regarding the registration of personal data, such as the obligation to keep all data for 20 years, and regulations as formulated by the professional association NBVH. These files contain personal and medical data, such as contact details, notes about the client's health status and information about examinations and treatments carried out. The file also includes information that is important for treatment and that - after permission from the client - has been requested from another healthcare provider, for example the general practitioner.
2. The client has the right to inspect the file at all times.
3. The Practice is obligated to respect privacy and will not provide information about the client to third parties without his written permission.
4. The privacy of a minor client towards his legal representatives (parents) is respected by the therapist. No information is provided about the content of the consultations if the minor does not want this. Before the legal representatives (parents) are informed, the therapist discusses with the minor client how and what will be communicated about the progress of care to the parents. For minors, the obligation to retain data remains in force for 20 years after reaching the age of majority.
5. If the service is aimed at multiple members of a family, no information will be provided about the other family members if they are not present or beforehand. have granted permission. The Practice then aims to keep the privacy, rights and requests for help of all relevant family members in mind.
6. The treating therapist has a legal obligation of confidentiality (professional secrecy). Only the treating therapist has access to the data in the file, with the exception of:
7. Anonymized use during peer review and advice.
8. Observation during the absence of the treating therapist.
9. A small part of the data is used for administration and sending information. If third parties are involved (such as an accountant), a processing agreement has been concluded with them in accordance with the GDPR Act.
10. In all other cases, data from the file that can be traced back to the client's person will only be shared after the client's explicit consent ( such as referral to another care provider, consultation with current or previous care providers, informing family members, in the context of information, knowledge transfer, research or otherwise)
11. The computer files that contain treatment data about clients (such as correspondence with a referrer or general practitioner) are secured with a password.
12. Client files are kept in a locked (storage) room.
13. Files containing substantive data about the treatment of a client are only sent in the manner for which the client gives written or verbal permission.
14. Photos or film images of clients who use individual Treatments within the Practice are only made after express permission from the client and they are not shown to third parties without the client's permission. General copyright and publication law apply during meetings and training/workshop days of the Practice. This means that photo material and testimonials can be used in whole or in part for promotional purposes unless the other party submits an explicit written objection to publication. Names of participants are not mentioned unless the participant concerned has expressly given permission to do so. By participating in a training or workshop of the Practice, you indicate that you are aware of general copyright and publication rights and that you agree to their application. The Practice cannot therefore be held liable for infringement of portrait rights and/or copyright. Video recordings of participants are only made after written permission from the participant to make and use these recordings.
15. The care invoice contains the information requested by the health insurers in order to proceed with the declaration, including the name, date of birth and address of the client and date, rate and short description of the treatment, such as 'hypnotherapeutic consultation'.

10. Substitution

If the therapist is unable to treat clients for a long time due to circumstances, ongoing client contacts will be monitored by a qualified fellow hypnotherapist.